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課程介紹
你是不是聽到要打電話，也會心里一緊？別說打國外電話了，就是打國內(nèi)電話也需要做下心理建設(shè)，特別是如果又擔(dān)心自己英語不夠好的小伙伴，不僅怕自己講不出，更怕客戶聽不懂。所以天天苦惱開發(fā)信沒有人回，卻也不敢拿起電話。其實打電話并沒有那么難，大家往往都是被自己嚇到，所以特意邀請12年一線實戰(zhàn)經(jīng)驗的Anthony老師現(xiàn)場打給你看，他是如何在1分鐘內(nèi)拿到采購郵箱的，甚至打陌生行業(yè)電話，一樣輕松拿到采購郵箱的實錄，你會發(fā)現(xiàn)打電話就是如此的簡單。
你可以學(xué)習(xí)到：
1分鐘內(nèi)拿到采購郵箱
僅7天時間從打電話到成交
繞過前臺如何打電話
不知采購名字如何聊
客戶總不回郵件如何打電話？
打過樣的客戶消失了怎么打電話？
陌生行業(yè)如何拿到采購郵箱？
等等，30多個真實電話開發(fā)客戶實錄+點評總結(jié)，跟著老師，1個電話搞定客戶。
以及打電話后如何發(fā)郵件，不同情況下的回復(fù)模板參考。
遇到謹(jǐn)慎的前臺怎么講？
前臺：May I ask what’s this regarding? 或者 What’s your company name? 等等
如果他沒轉(zhuǎn)，而是繼續(xù)問你，比如以下問題：（有經(jīng)驗點的前臺會這樣子問）
Anthony：Sure, we do xxx（你的產(chǎn)品）, now we designed a new product (或者說update a very competitive product）, I would like to inform him in time, could you help me transfer to him?
“沒問題，我們做XX產(chǎn)品，現(xiàn)在剛設(shè)計了一款新產(chǎn)品（更新了一款非常有競爭力的產(chǎn)品)，我想及時告訴他，您能幫我轉(zhuǎn)接一下嘛？
Anthony：Yes, we do xxx, I met him at HK Electronic Fair last time, I would like to send him our update price list, could you help me transfer to him?
我們做xx產(chǎn)品，上次在香港電子展會上我和他碰過面，我想給他發(fā)我們新的報價表，您能幫我轉(zhuǎn)一下電話嘛？
Tips：
一般前臺基本都會給你轉(zhuǎn)到采購，或者轉(zhuǎn)到銷售部...如果轉(zhuǎn)到銷售部，可以重復(fù)上面的內(nèi)容。
（注：有單獨銷售部的這種公司不小，重視?。?/p>
假設(shè)不知道采購名字的情況下，電話轉(zhuǎn)過去了，怎么跟采購聊？
不知道采購名字的情況下轉(zhuǎn)過去了，也不需擔(dān)心，因為國外的習(xí)慣是接電話會自報家門。
如：
Customer：Hi, this is Andrew, can I help you?
Me：Hi Andrew, this is Anthony from XXX（公司名） of China, thanks for you pick up my phone, I might take you two minutes? may I ask is this convenient time for you?
Customer：Yes, please
Me：Thank you! we are a XXX(你的產(chǎn)品） manufacturer, only offer middle above quality products, we've been exporting to Europe more than 10 years now, I appreciate to take this chance introduce you our products, may I ask do you import XXX from China?”
Customer：Yes, we do import
Me:........
電話沒和采購聊過如何發(fā)郵件
郵件抬頭：To Peter, phone call from Anthony of XX. 或者
To Peter, phone call regarding update price list of XXX(某產(chǎn)品）
Hello Peter,
This is XX from XX, I phone called you today but you're not in the office, so I send you this email, hope can find you well!
We are a XXX manufacturer in China whom specialize on XX 14 years now, only do middle above quality level products,
Our main products:
xxxxx
xxxxx
xxxxx
May I ask do you have requirements for above products? please let me know me so I can send you our catalogue by return.
Thank you very much and look forward to hearing from you soon!
Anthony
